Last updated: October 5, 2026
These Terms of Service ("Terms") govern your use of the ascendaisystem.com website and the services provided by Ascend AI Systems ("Ascend," "we," "us"). By using our website or services, you agree to these Terms. If you are using our services for a business, you confirm you have authority to bind that business. If a business has signed a separate Client Service Agreement with Ascend, that agreement controls where it conflicts with these Terms.
Ascend provides AI-assisted systems for home service businesses, which may include an AI receptionist, follow-up and reminder automation, dashboards, reports and integrations with third-party software. We may update or change features over time.
You're responsible for keeping your login details secure and for activity under your account. Tell us right away at contact@ascendaisystem.com if you suspect unauthorized access.
You agree not to:
Our services use artificial intelligence, which can make mistakes. Our AI receptionist is not an emergency service and does not replace 911. Calls identified as emergencies are flagged and routed according to the instructions the business provides, but the business is responsible for responding to emergencies. Ascend does not provide legal, tax, licensing or trade advice.
When our services send text messages on behalf of a business, message frequency varies and message and data rates may apply. Reply STOP to opt out and HELP for help. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how messaging information is handled.
Fees for our services are set out in the client's Client Service Agreement or order. Unless that agreement says otherwise, fees are due as invoiced and are non-refundable.
Our services connect to third-party software and services (for example scheduling, accounting, email, phone and payment providers). Your use of those services is governed by their own terms, and we aren't responsible for their availability, changes or actions.
Ascend owns the services, software, AI configurations, workflows, designs and content we provide, including improvements. Subject to these Terms and any client agreement, we grant you a limited, non-exclusive, non-transferable right to use the services for your business while your account is active. You keep ownership of your data. If you send us feedback, we may use it without obligation to you.
EXCEPT AS EXPRESSLY STATED IN A SIGNED AGREEMENT, THE WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," AND ASCEND DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DON'T GUARANTEE ANY PARTICULAR BUSINESS RESULT OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.
TO THE FULLEST EXTENT ALLOWED BY LAW, ASCEND WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOST PROFITS OR REVENUE. ASCEND'S TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE WEBSITE OR SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID ASCEND IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
You agree to defend and indemnify Ascend against third-party claims arising from your data, your lack of required consents for communications, your violation of these Terms or law, or the services you provide to your customers.
We may suspend or end access to the services if you violate these Terms, fail to pay, or use the services in a way that creates legal or security risk. Cancellation by clients is governed by the Client Service Agreement.
These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law rules. Disputes will be brought in the state or federal courts located in Washington, and you consent to their jurisdiction.
We may update these Terms from time to time. We'll post the new version here with a new "last updated" date. Continued use after an update means you accept the updated Terms.
Ascend AI Systems · contact@ascendaisystem.com